Privacy Policy

Last Updated: 6th July 2023

This Privacy Policy sets out how we, Duggleby Estates, obtain, store and use your personal information. By using dugglebyestates.co.uk (our website), you agree to the use and treatment of your personal information in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. We may update this Privacy Policy from time to time in order to reflect any changes for operational, legal or regulatory reasons. Please revisit this page from time to time to stay informed .We also recommend you keep a copy for your records.

Personal Information

At Duggleby Estates, we are dedicated to protecting the privacy of each and every one of our customers. We will not disclose any information regarding our customers or visitors to the site to any third parties apart from where it is part of providing a service to you – this includes; arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research or when you have given us your permission to do so.

We may collect the following information:

• Your name
• Your address
• Your contact information including phone number and email address
• Other information relevant to customer surveys and/or offers
• Information on how you use our website
• Any additional information that you provide us with

If you have made a purchase from our website we may occasionally update you on our latest products and offers via email. You will also be given the opportunity to receive such communications from us and selected third parties when you register with us.

All members have the option to unsubscribe from marketing communications from us. If you do not wish to continue to receive emails from us and/or selected third parties you should opt-out clicking on the “unsubscribe” link in any emails we might send you.

How we use your information

We may use your information for any of the following reasons:

• Communicating with you in relation to enquiries we have received from you, confirming requirements or arranging appointments in order to provide you with a service you have requested or in relation to a contract that we have entered or are entering into with you.
• Providing you with information and offers relating to services you have purchased or were looking to purchase with us (unless you opted out from such communications)
• Monitoring and improving our website to optimise user experience and better understand our customer’s wants and needs. This includes sharing statistical information with third parties such as Google Analytics.
• Sharing your information with third parties in order to be able to complete a service agreement we have entered into with you (such as partner companies within our wider business, suppliers, contractors, email providers and website management)
• Protecting business interests, including carrying out background and credit checks, fraud prevention and debt recovery. We will only carry out any such checks to the extent that we are permitted by law.
• For use in legal matters such as communicating with advisors and legal representation, enforcing legal rights and resolving legal or potential legal disputes.

If you have made a purchase from our website we may occasionally update you on our latest products and offers via email.

You have the option to unsubscribe from marketing communications from us at any time. If you do not wish to continue to receive emails from us you should opt-out by clicking on the “unsubscribe” link in any emails we send you.

We will not sell, distribute or lease your personal information to third parties unless we have your written permission or are required by law to do so.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Although we take all proper precautions, sharing information over the internet is not completely secure. If you submit any information over the internet you do so at your own risk. We do not take any responsibility for any form of damages or loss suffered by you as a result of submitting such information.

Controlling your information

You may request details of the personal information we hold about you under the Data Protection Act 1998. A small fee of £10 will be payable in this case. If you would like a copy of the information we hold on you please contact us via the email address or postal address given at the end of this Privacy Policy. We are required by law to use reasonable means to verify your identity in such circumstances, so we may request proof of identity for added security before we reveal any information.

You can request updates, amendments or deletion of your personal information at any time. You can do this via the email address or postal address given at the end of this Privacy Policy. We won’t store your information any longer than is necessary. We hold your information for the following reasons:

• To allow us to perform services under a contract with you
• For any legal obligations such as record-keeping applicable by law
• To allow us to communicate with you for marketing purposes where we have your consent.

You have the right to object to the collection or use of your personal information for direct marketing purposes at any time. You can do this by clicking the ‘unsubscribe’ button at the end of any email we send you or emailing us at estates@davidduggleby.com asking us to stop sending you email communications.

Where you wish to purchase our products or services we require your personal information in order to enter into a contract with you, as well as to allow us to send you any documentation such as an invoice. In this case if you do not provide your personal information, we will not be able to enter into a contract with you.

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), if you are unhappy with the way in which your personal information has been used. You can find more information and contact details here: https://ico.org.uk/

Cookies

Our website uses cookies.

Cookies help us provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Essential cookies are required to ensure proper website functionality, but other types of cookies can be accepted or declined. You can find full details on our use of cookies and how you can control them in our Cookies Policy.

About this cookie policy

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your personal data secure, see above.

What are cookies ?

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.

How do we use cookies ?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use ?

• Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.

• Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. We use third party tools like Google Analytics to compile web statistics. These third party tools use cookies, web beacons and other tracking technology to monitor your visits to both Duggleby Estates’ and other websites.These data help us understand and analyse how well the website performs and where it needs improvement.

• Marketing: Our website doesn’t displays advertisements. However, these cookies are used to personalize the advertisements shown to you so that they are meaningful to you. These cookies also help keep track of the efficiency of ad campaigns.

  The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

  Just so you know, these third parties will have their own privacy policies and they may be different from ours. Learn more about how Google processes personal information.

• Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.

• Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

The below list details the cookies used in our website.

How can I control the cookie preferences ?

Should you decide to change your preferences later through your browsing session, you can click on the “Manage consent” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.

You can at any time change or withdraw your consent from the Cookie Declaration on our website

Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy.

Your consent applies to the following domains: www.dugglebyestates.com

Links to other websites

Our website may contain links to other websites and partners. However, once you have used these links to leave our site, you should note that we do not have any control over that website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

Contacting us

We are always happy to hear from our customers and grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied with the service we offer. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to get in touch.

Duggley Estates
Vine Street
Scarborough
North Yorkshire
YO11 1XN

estates@davidduggleby.com